Job Description

DKAT Associates, Inc. has been retained by an amazing and cutting-edge brewery in Western New York as their executive recruiter to seek out a Director of Tap Room Operations. This individual is responsible for managing all aspects of tap room operations, including guest relations, across multiple sites and translate overall business strategy into operational goals and objectives to provide the ultimate guest experience. As a member of the executive leadership team, you are expected to contribute to the Company’s overall strategic goals, growth initiatives and promote products and atmosphere that differentiate the company’s brand. This is a direct hire role offering a competitive compensation ($80k – $90k/Yr), comprehensive benefits package, and a dynamic work environment that encourages diversity, professional growth and creativity, and reports directly to the Chief Operating Officer. Candidates interested in working with a fun and collaborative team in a dynamic company and industry can email david@dkatassociates.com for additional information.

Responsibilities:

• Promotes a positive work environment based on the company’s vision and mission

• Supervises front/back-of-the-house managers and staff ensuring all responsibilities are performed to company standard and hold those teams accountable to goals set

• Manages and oversees in-house events, catering and special events

• Oversight of daily operations across multiple sights

• Practices and enforces all company SOPs, policies, procedures, and work practices

• Work with leadership team to further develop and implement KPIs

• Ensures efficient schedules for staffing, events and reservations

• Conducts interviews, hiring, training, assessments and performance reviews

• Manage budgets, sales targets, and profitability goals for the taproom, et al

• Work with marketing team with social media and marketing collaborations

• Complies with all county, state and federal regulations (e.g. DOH, OSHA, DOL)

Requirements:

• Bachelor’s degree or equivalent experience

• Two (2) years’ supervisory experience in the hospitality industry

• Analytical, organized, and personable

• Excellent written and verbal communication skills

• Proficient with Microsoft Office, e-mail applications, POS and reporting systems

• Detail-oriented, approachable and assertive

• Ability to handle crisis situations, troubleshoot problems and strong decision-making skills

• Experience with the craft beer industry a plus

• Documentation of U.S. citizenship or eligibility to work in the U.S.

• Valid New York State Driver’s License and reliable transportation for travel as needed

• Physical stamina to perform tasks such as lifting, moving, standing and sitting for extended periods